How do I turn a message into a ticket?

Open the message menu, then Create and Ticket. The "Assign a ticket" window lets you link the message to an existing ticket or create a new one, with the message text as the description. A badge under the message shows the ticket and the person who created it. You then follow the ticket in the Comunik Sphere Tickets app, with its status and owner.

Can I connect other software to a conversation?

Yes, with a bot. In the group info, "Bots & integrations" creates a bot and gives you its token. Your software uses it to post in the conversation: a stock alert, an order, an incident.

Can members see the shared client record?

They see the card in the thread. The full record opens with their own permissions in the Directory.

Chat — The message becomes a ticket.

In Comunik Sphere, the Chat talks to the other apps. A message reports a problem? It becomes a ticket or an activity, with no copying. An email, a client record or a video call is shared in the thread, and the badge under the message shows who created it.

Request a demo

The astrea-livraison group: under Karim Ben Salah's message, the badge of the ticket created from it, and the name of the person who created it.

Create from a message

The Create menu, under every message.

A message's menu offers Activity, Ticket and Opportunity. The form opens filled in with the message text.

Ticket
A ticket filled in
by the message.
"Assign a ticket" links the message to an existing ticket or creates a new one, with the client's text as the description.
- Create a ticket
- Link to an existing ticket
- "Ticket · created by" badge
Deal
A deal
spotted in the thread.
Owner, title, description taken from the message, pipeline, stage, amount and currency: the opportunity is created without leaving the conversation.
- Amount and currency
- Pipeline and stage
- Badge under the message
Activity
The task to do,
with its assignees.
The Activities form opens as a task, with the message text as the description and members as assignees. A message confirms the link.
- Task, call, meeting
- Assignees
- Link to the message
GLPI and Odoo
To your
support tool.
"Send to…" pushes the message to GLPI or Odoo, with a category, an urgency level and the attached files.
- Send to GLPI or Odoo
- Attached files
- Tracking badge

Ticket

A ticket filled in
by the message.

"Assign a ticket" links the message to an existing ticket or creates a new one, with the client's text as the description.

Create a ticket
Link to an existing ticket
"Ticket · created by" badge

The client comes
into the conversation.

An email, a record, a ticket or a report can be shared in the thread. Each one appears as a card, with a button to open it in its app.

Email shared with its content and attachments
Contact or company record, with its badge
Shared ticket, opened in one click
Drive file and social conversation
Statistics report as PDF or CSV

Video and voice calls

From the group to a video call,
with no link to send.

The video button in the header starts a call with a title. A card appears in the thread, members join from it, and the meeting recap is added after the call.

Video call started from the group, with an editable title
"Join" card in the thread
Call from a direct message, recorded in the thread
Meeting recap in the thread

The "Start a video call" window above the group, with the title "Point livraison Astréa".

Bots & integrations

Your software
posts in the group.

A bot lets an external app post its notifications in a conversation. You create it in the group info and get its token, with a sample call ready to copy.

One bot per need, in the group of your choice
An integration token
The sample call in curl

The "Bot created, integration token" window: the masked token and the sample curl call.

The inventory

What the Chat connects, and what's missing.

What's in gray doesn't exist yet, or not everywhere (web or phone). We'd rather say so.

Not yet, or not everywhere

With the other apps

Email shared in the thread, with its full content
Ticket created from a message, or a message linked to an existing ticket
Activity created from a message; a phone number found in it can be called in one tap, a date added to the calendar
Create an opportunity from a message: on the web; the phone links the message to an existing opportunity
Ticket, contact, company, opportunity, social conversation and Drive file cards in the thread
Video meeting started from the group, and its recap in the thread
Call from a direct message, logged in the thread
Statistics report shared in the thread, to download as PDF or CSV
Send a message to GLPI or Odoo: on the web only
Bots: an external tool posts into a conversation with a token, set up on the web only
Outgoing webhooks to another tool: ready on the server, with no screen to set them up