Client The client follows the campaign
The client has an external view: today's figures, outcomes, conversions, with no access to the rest of the center.
Floor viewLive
Amine T.on a call · 02:14
Karim B.on a call · 04:51
Rim B.break requested
Sonia L.availableListenWhisperBarge in
Rim B. · Requests a coffee breakto approveTrusted by
The problem
A tool for every task on one call, a report built by hand.
Without
- The record, the script, the outcome and the phone are four windows.
- The floor manager sees agent states on one board and the queue on another.
- The call list lives in one spreadsheet, the do-not-call list in another.
- The client waits for Friday's report.
- Finding a recording for a dispute takes a morning.
With Comunik
- The agent console brings together the record, the script and the outcome tree.
- The floor view shows inbound, outbound, agents and the wait, live.
- Lists are imported and deduplicated, and the do-not-call list blocks the number before the call.
- The client has their own view of the campaign, whenever they like.
- Calls are recorded and found again in the call log.
A day on the floor
From the first list to the client update.
Five moments of an ordinary shift, on a floor of about forty agents. Scroll: the day moves on.
- 08:00
The floor opens
Thirty-eight agents log in, two are absent.
The supervisor sees it on the floor view before the first call, along with today's goal. - 09:30
The peak
Records follow one another on the morning campaign.
The agent sees the record before calling, follows the script and sets the outcome in one click. The next record arrives. - 11:15
A call gets tense
A customer disputes an offer on the phone.
The supervisor listens and whispers an answer to the agent; the call ends without escalation. - 14:00
The new list
The client sends a list of 1,200 contacts.
It is imported, deduplicated and checked against the do-not-call list. Calling hours follow each contact's time zone. - 17:45
The client update
The client wants to know how the campaign is going.
They already know: their external view shows today's figures and outcomes.
On the floor
The agent, the supervisor, and the rule before the call.
The console brings the call and the record together. The supervisor listens in and steps in live. The do-not-call list is checked before every dial.
The record served before the call, the script and its questionnaire, the outcome tree. The agent never switches screens.
For the client
The client follows the campaign, quality gets scored.
The client has its own view. Written messages land in one inbox. Calls are scored against a scorecard, as an option.
Written Customer messages in one inbox
WhatsApp, Messenger, Instagram and website chat land in Socials Inbox, assigned to a team. Voice stays in Connect.
Quality, as an option Calls scored on a scorecard
The reviewer scores the recorded call on a shared scorecard, the AI suggests its own score and the gap is measured.
The apps
What the floor opens in a shift.
- Comunik ConnectThe agent console, campaigns, the floor view and the client view.
Comunik VOIPQueues, IVR, recording and the call log.
Socials InboxThe customer's written messages in a shared inbox, assigned to a team.
Comunik HelpDeskComplaints tracked as tickets, with a response deadline.
DirectoryA qualified prospect becomes a Directory contact.- AnalyticsAgent and manager statistics: attendance, outcomes, conversions.
Koukou AITranscription and summaries of telephony calls.
ChatThe floor's channel: supervisor instructions, agents' questions.
Questions
What contact centers ask us.
Other industries
The same product. Not the same day.
Each page starts from one trade's working day, with the same applications.
Book a demo
Show us your floor. We'll show you a campaign set up.
Thirty minutes on a demo environment, with your queues, a campaign and the client view.
- Your campaignsA list imported, with the do-not-call list and calling hours applied.
- Your floorThe live view, listening and whispering.
- A price per agentThe contact center lines are shown on the pricing page.