Directory the calling number has a name.
Colleagues, customers and suppliers in one list, with their history on each record.
The Core — One foundation, everywhere.
Contacts, figures, automations and access: set up once, shared by every Comunik Sphère app.
The problem
One file per tool, numbers that clash.
With separate tools
- Each tool keeps its own contact list, and none of them is complete.
- Call, email and ticket numbers get compiled by hand.
- The same steps get repeated every day, ticket after ticket.
- A new hire waits for access, one tool at a time.
With the Core
- One Directory: each record keeps its calls, emails, activities and tickets.
- The Dashboard and Analytics read every app.
- One condition, one action: a repetitive task is set up once.
- Members, roles and two-factor authentication are managed in one place.
Directory
One directory for the whole company.
Colleagues, customers and suppliers sit in one list, and each record keeps its calls, emails and tickets.
- People and their companies, linked.
- The record opens when the number calls.
- Contacts import and export.
Dashboard
Your day on a single page.
Missed calls, mentions, emails and upcoming meetings fit on one screen, and each block opens its app.
- Calls answered, missed and not called back.
- Conversations by channel, mentions included.
- Upcoming meetings, with their time.
Analytics
Your figures, channel by channel.
Everyone follows their calls, chats, emails and video calls over the chosen period, against the team median.
- Any period, compared with the previous one.
- The thirty-day trend and peak hours.
- Saved views, sent on a fixed date.
Automation
Set the rule, the task runs itself.
Simple rules live in their app, and Workflow chains the steps from one app to the next.
- Ticket macros, Mail and social media rules.
- Whole processes in Workflow.
- Webhooks and scheduled triggers.
Settings
Everyone gets the access of their role.
Members, roles, groups and each app's options are kept in one place.
- Members, roles and external guests.
- Groups and departments.
- Two-factor authentication required for everyone.
Records and access for the whole team.
What you set up in the Core applies to Chat, Telephony, HelpDesk and Business.
FAQ
What people ask us about the Core.
Don't see your question? Ask it during the demo.
Contacts and figures, in one place.
Import your contacts, invite the team, set the roles. The Core then serves every app you add.