On pickup The customer's record before hello
The sales assistant sees who is calling, their orders and complaints: the same record as in the shared inbox.
Shared inbox12 unreadSBSamia B.10:24The blue dress in 38?
NRNabil R.10:02Do you deliver to Sousse?
ASAmel S.9:47An item is missing from my order.
Leïla M.Trusted by
The problem
Each channel on its own phone, and a customer waiting.
Without
- WhatsApp on one phone, Instagram on another, website chat in a browser tab.
- Nobody sees it is the same customer, or what they were already told.
- On Saturday, the store phone rings into the void during the rush.
- The complaint that arrived on Saturday evening is forgotten by Monday.
- Stock-outs are reported in groups on personal phones.
With Comunik
- Messages land in a shared inbox, assigned to customer service.
- Each conversation joins the customer's record, with their calls and tickets.
- The IVR routes the call to the store, or to customer service when it is closed.
- The complaint becomes a ticket with a deadline, visible to the next shift.
- Each store has its Chat channel, and decisions stay written.
A day at a retail chain
From the night's messages to the Monday report.
Five moments of an ordinary week, at a chain of twelve stores. Scroll: the day moves on.
- 09:00
The night's messages
Twelve messages arrived between 9 pm and 8 am, on WhatsApp, Instagram and website chat.
They wait in the shared inbox, assigned to customer service. None on a personal phone. - 11:00
A customer calls the store
The Sfax store phone rings.
The sales assistant sees the record before picking up: two orders, one closed complaint. - 14:30
A regional stock-out
The Sfax store has run out of size 38.
It reports it in the regional channel; the stock transfer is decided in the thread. - 17:00
A partial delivery
A customer writes on Messenger: an item is missing.
The message becomes a ticket with a deadline, assigned to logistics. - Mon 08:00
The Monday review
Head office wants to know how the weekend went.
Statistics show conversations by channel and lost calls by store.
Customer side
A message, a call, the same conversation.
WhatsApp, Instagram and the website in one inbox, after-sales as tickets with a deadline, one number for the whole chain.
WhatsApp, Messenger, Instagram, Telegram and website chat land in a single inbox, assigned to a team.
Network side
Stores talk to each other, trade customers get their quote.
The customer record on pickup, a channel per store and per region, the trade customer's quote in the same suite.
Network One channel per store, one per region
Stock-outs, transfers, head office instructions: in Chat, instead of groups on personal phones.
Business customers The business customer's quote
A works council, a reseller: the deal, the quote and the invoice live in Comunik Business, on the same record as their messages.
The apps
What the chain opens in a week.
- Socials InboxWhatsApp, Messenger, Instagram, Telegram and website chat in a shared inbox.
- Comunik HelpDeskComplaints as tickets, with a deadline and a satisfaction survey.
Comunik VOIPOne number for the chain, routed to the right store or to customer service.- DirectoryThe record on pickup: orders, complaints, preferred channel.
- ChatOne channel per store and per region.
DriveCampaign visuals and product sheets, up to date across the network.
Comunik BusinessQuotes and invoices for business customers.- AnalyticsConversations by channel and lost calls, store by store.
Questions
What retail chains ask us.
Other industries
The same product. Not the same day.
Each page starts from one trade's working day, with the same applications.
Book a demo
Show us your channels. We'll show you one inbox.
Thirty minutes on a demo environment, with your channels connected and your stores in the IVR.
- Your channelsWhatsApp, Messenger, Instagram and website chat in one inbox.
- Your storesOne number for the chain, routed to each store.
- A price per userShown on the pricing page, with the add-ons.