Tickets support on time.
Created, resolved, response times and missed SLAs, by agent and by channel.
Comunik HelpDesk — Your customer requests, projects and campaigns, in one place.
Tickets for support, Projects for the work you do for the customer, Campaigns to write to customers at scale. All three share the directory, calendar and phone system of Comunik Sphere.
Trusted by
The problem
Support in one tool, customers in another.
Without Comunik HelpDesk
- Requests come in by phone, email and WhatsApp, and get tracked in a spreadsheet.
- The project you sold is run somewhere else, far from the ticket that started it.
- Campaigns go out from another platform, with an exported list.
- Each tool has its own customer record, and none of them is up to date.
With Comunik HelpDesk
- Every request becomes a ticket, with its deadline and its owner.
- The project links to the customer's ticket or deal.
- Campaigns go out from a directory segment, with no export.
- Tickets, Projects and Campaigns use the same directory.
The apps
Support, projects, campaigns.
Each app has its own page. They share the same directory.
Support
The customer's whole case, in a single ticket.
Calls, messages, emails and team notes read in order, all the way to the customer's rating.
An internal note mentions a colleague without the customer seeing it.
Projects
The project moves forward when its activities do.
Calendar tasks, meetings, calls and video calls, grouped into a project. When an activity is done, the project's progress updates.
- List, Kanban and Gantt for the same project.
- The project status is computed from its activities.
- A missed due date puts the activity and the project behind schedule.
- Each activity stays in its owner's calendar.
Campaigns
One message to a whole segment, on the right channel.
A directory segment, a template, sent now or on a set date. Reads and clicks come in while it sends.
- Email, SMS, or WhatsApp with a Meta-approved template.
- Template variables take the contact's fields.
- Pause, resume or cancel at any time.
- Unread recipients of a WhatsApp campaign get a follow-up in one click.
Around the offer
Comunik HelpDesk works with the rest of Comunik Sphere.
Frequently asked questions
What people ask us about Comunik HelpDesk.
The answers, including when they say what is still missing. Your question is not here? Ask it during the demo.
Support and customers, in one tool starting this week.
Connect your phone system and WhatsApp, set your deadlines, open the portal. Comunik HelpDesk adds on to your plan.
