Written WhatsApp from the clinic's number
Patient messages land in a shared inbox, assigned to a secretary. No personal phone in the loop.
Appointment bookingOnlineMonTueWedThuFri09:0009:3010:0010:30+
MBTue 10:00Mrs Ben Ali · Dermatology · Dr Aurorebooked
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The problem
The secretary is seating a patient. The phone rings into the void.
Without
- Between 8 and 9:30 am, the front desk greets patients and answers the phone at the same time. Nobody knows how many calls are lost.
- Calling a patient back depends on a sticky note, when there is one.
- Appointment requests land on a secretary's personal WhatsApp.
- The operating room warns the secretariat by walking down the corridor.
- At night, the call goes to a voicemail nobody checks until morning.
With Comunik
- The IVR separates emergencies from appointments and announces the wait.
- The patient can hang up and keep their turn: they are called back.
- WhatsApp lands in the secretariat's shared inbox, from the clinic's number.
- Each department has its Chat channel, and instructions stay written.
- Opening hours and public holidays route night calls to the on-call doctor.
A day at the clinic
From the morning rush to the on-call switch.
Five moments of an ordinary day, in a forty-bed clinic. Scroll: the day moves on.
- 07:45
The night's missed calls
Six patients called between 7 pm and 7 am. Their numbers are in the missed calls list.
The secretary calls them back in one click from the list, before opening. - 08:30
The rush
The front desk is seating a patient while four calls wait.
The IVR puts emergencies first. The others can hang up and will be called back in turn. - 10:15
Online appointments
Three patients book from the clinic's appointment page.
Slots fill on their own; the secretary has nothing to retype. - 14:00
The operating room runs late
A procedure runs an hour over.
The OR writes in the secretariat's channel, which reschedules the next three patients. - 19:00
The on-call switch
The clinic closes its front desk.
The evening schedule forwards calls to the on-call doctor; public holidays follow their own plan.
At the front desk
The morning rush, handled by the front desk.
The IVR sorts calls, the queue calls back patients who hung up, and slots are booked online.
The IVR separates emergencies from appointments and sends each to the right phone, with a waiting message you write.
Around the patient
Messages, the record, and departments in touch.
WhatsApp on the clinic's number, the contact record on pickup without the medical file, a chat channel per department.
The apps
What the clinic opens in a day.
- Comunik VOIPIVR, queues, callbacks, opening hours, public holidays and the night shift.
- AppointmentsThe public appointment booking page, with your slots.
DirectoryThe record on pickup: last call, last appointment, language. Not the medical file.
Socials InboxWhatsApp, Messenger and Instagram in the secretariat's shared inbox.- ChatOne channel per department, instead of groups on personal phones.
Comunik HelpDeskAdministrative requests tracked as tickets, with a deadline.
AnalyticsCalls received, answered and lost, by time slot.
Koukou AIKoukou can answer the line when nobody is there, and summarize the call.
Questions
What clinics ask us.
Other industries
The same product. Not the same day.
Each page starts from one trade's working day, with the same applications.
Book a demo
Show us your morning rush. We'll show you how it gets through.
Thirty minutes on a demo environment, with your IVR, your opening hours and your on-call setup.
- Your front deskThe IVR and its keys, set up in your words.
- Your appointmentsThe public booking page with your slots.
- A price per userBilled per user per month, shown on the pricing page.