One tab per app.
Calls, Mail, Chat, HelpDesk, Business, Drive: each app has its own tab and metrics, over the period you pick.
Analytics — Your team's numbers, no spreadsheet, no export.
Analytics reads the calls, tickets, emails, sales and Drive of Comunik Sphere. You compare periods, set a target for each agent, and the Monday report goes out on its own.
Overview
What you know without asking anyone.
A target for every agent.
The administrator sets a target per agent, per metric and per period. The agent sees it as a gauge on their card.
An alert when a number slips.
You pick the metric and the threshold. You are notified as soon as it is crossed, and you can mute the alert while you deal with it.
Advanced stats
A specific question? Build the answer.
Start from calls, emails, tickets or Drive, drag the fields around the result, and the table builds itself. Ready-made examples give you a starting point.
- Pivot table, line, funnel, heat map or projection: the chart follows the question.
- Compare with the previous period or the same period last year.
- One click on a cell opens the records behind it.
- Share a statistic as read-only or with edit rights.
Scheduled reports
The Monday report
goes out without you.
You choose the statistic, the schedule and the recipients. The report is sent as a PDF or CSV, by email, in Chat or to Drive.
- A PDF that keeps the charts, or a CSV
- Every day, every week or every month
- Colleagues, external addresses or a whole team
- Sent only when a threshold is crossed
- Each copy in its recipient's language
- History, pause and send now
Who sees what
Everyone sees their own numbers, the administrator sees it all.
Each member opens "My statistics" and finds only their own. The manager dashboard and Advanced stats are for the sphere administrator; a supervisor follows their team.
- My statistics: my calls, my conversations, my rank.
- The manager dashboard: the whole sphere, app by app.
- A supervisor only sees their team's scope.
- Business figures stay with the administrators.
Inventory
Everything inside Analytics.
This list follows the Comunik Sphere code. Grey items do not exist yet.
Not available yet
Dashboards
- Manager dashboard, app by app
- My statistics, for every member
- Calls: queues, SLA, agents, DIDs, transfers
- Mail, Chat, Visio and Broadcast live
- HelpDesk, Socials Inbox, activities and projects
- Business: pipeline, quotes, invoicing, collections
- Drive: storage, sharing, security
- Contact centre and Koukou AI
- Periods: from today to the last 90 days
- Metric drill-down, exportable as CSV
- Custom period
- Email campaign statistics (opens, clicks)
Advanced stats
- Pivot table in three steps
- Ready-made examples
- Fifteen chart types, including funnel and projection
- Comparison with the previous period or last year
- Running total, share of total, moving average, percentiles
- Calculated ratio and formula
- Records behind every cell
- Read-only or editable sharing
- Favourites and pinning
Reports and alerts
- Reports as PDF or CSV
- Every day, week or month
- Sent by email, Chat, notification, Drive or SFTP
- Sending tied to a threshold
- Translated into the recipient's language
- History, pause and send now
- Threshold alerts, from a few minutes to a few days
- Muting and trigger history
- Excel or image export
- PDF export outside scheduled reports
Targets and access
- Target per agent, metric and period
- Target gauge on the agent's card
- Manager dashboard for the administrator
- Supervisors limited to their team
- Business for administrators only
- Delivered but not invoiced, line by line
Questions
The questions we get asked.
About Analytics in Comunik Sphere.
Your numbers, from the first week.
Create your sphere: the statistics fill up as your team works. Or request a demo.