Question 1

Can we keep our current numbers when moving to Comunik?

Accepted Answer

Yes. Regulations allow number porting, and Comunik handles the paperwork. The delay depends on your current carrier, usually two to four weeks. If you cannot wait, we first set up the platform with new numbers and forwarding from the old ones: you are up and running right away, and porting follows without interruption.

Question 2

Do we need to replace our desk phones?

Accepted Answer

In most cases, no. Standard SIP phones can be reconfigured on the Comunik platform. Send us the models: we tell you which ones can be reused before you sign anything. Analog phones, fax machines and door phones connect through a CMK gateway. What is still useful stays plugged in.

Question 3

What happens if our Internet connection goes down?

Accepted Answer

In the cloud, calls switch to the backup numbers you chose, a mobile or another branch: the company stays reachable, even if desk phones stop ringing. A second Internet link or a backup 4G dongle avoids the outage. With a CMK gateway on site, internal calls keep working with no outside link at all.

Question 4

How does Comunik compare with Microsoft, Zoho or Bitrix24?

Accepted Answer

Microsoft, Zoho and Bitrix24 sell very broad catalogs, designed for the whole world. Comunik makes a narrower choice, centered on telephony and teamwork. In practice, we design and run the whole stack, from the carrier trunk to the agent's screen, we are interconnected with local carriers, and your data stays in the country. And at 9 am, you reach someone who knows your setup.

Question 5

How long until the team is comfortable?

Accepted Answer

One hour for telephony and chat: that is the format of the getting-started guide, one action at a time. For tickets and queues, allow half a day with the people involved. Every Comunik Sphere app shares the same sidebar, the same search and the same permissions: what you learn once works everywhere.

Question 6

What if we want to leave?

Accepted Answer

You export your data in open formats: contacts, tickets, messages, recordings, documents. It is written in the contract, and you can test it on the demo environment before signing. The cloud is billed monthly. The only part that takes time is porting your numbers out, and we handle that paperwork too.

Question 7

Where is Comunik Sphere data hosted?

Accepted Answer

On the Comunik cloud, the infrastructure is ours and the interconnection with local carriers is direct, with no international transit for voice. For a dedicated cloud, you choose the country. For an on-premise installation, nothing leaves your premises.

Question 8

What does Comunik do with artificial intelligence?

Accepted Answer

Koukou AI is the Comunik Sphere assistant: it summarizes, suggests replies and prepares drafts inside the apps. It suggests; it sends nothing on your behalf. We do not make it our main argument: the question we have heard for twenty years is still whether the call goes through and whether someone picks up.

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