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Your data sleeps where you decided
On the Comunik cloud. In a dedicated cloud, in the country you name. Or at your place, on your hardware. The interface is the same in all three cases.
Your data lives where you decided.
Comunik Sphere can be installed three ways: on the Comunik cloud, on a dedicated cloud in the country you choose, or on your premises. Same interface, same features. What changes: where the platform runs and who holds the keys.
Comunik Sphere, for IT teams
- Hosting
- Our cloud, a dedicated cloud or your servers
- Certifications
- ISO 27001 and ISO 9001, verifiable in the registry
- Access
- Roles per module, two-factor authentication, SSO
- Reversibility
- Full export in open formats, written into the contract
Installation options
Our cloud, a dedicated cloud or your premises, one product.
The choice depends on your regulations, the quality of your Internet link and what your business cannot afford to lose.
Most common
Comunik cloud
Hosted in our infrastructure. We take care of everything: you have no server to manage.
- Hosting
- Comunik cloud
- Operated by
- Comunik
- Updates
- Included, applied by us
- Without Internet
- Forwarding to your backup numbers
Regulated sectors
Dedicated cloud
An instance that is yours alone, on isolated infrastructure, in the country your regulations require. We run it; it shares no server or database with another customer.
- Hosting
- The country you choose
- Operated by
- Comunik
- Updates
- Scheduled with you
- Without Internet
- Forwarding to your backup numbers
Independent of the Internet
On-premise
The platform runs in your server room, on your hardware or on a CMK gateway. For a factory or a public body, this is not a comfort option.
- Hosting
- On your premises
- Operated by
- Your teams, with our support
- Updates
- Under your control
- Without Internet
- Internal calls keep working
You can change mode along the way. A customer who starts in the cloud and moves on-premise after a regulatory change keeps the same interface, numbers and habits: it is an infrastructure migration, not a software change.
Sovereignty
Sovereignty is not a slogan. It is an address.
Many vendors promise sovereignty and host with a foreign provider. With us, the infrastructure, the software and the operations team are in one place. Here is the path of an incoming call on the Comunik cloud.
- Where is my data physically?
- In our infrastructure for the Comunik cloud. In the country you choose for the dedicated cloud. On your premises for an on-premise install.
- Who can technically access it?
- A named list of operators whose actions are logged.
- What happens if I leave?
- Full export in open formats and number porting. It is written in the contract, and you can test it before signing.
Security
Who gets in, who sees what, where it sleeps.
What is in place today, without the packaging: where your data sleeps, who can open it, how it travels, and what stays on record after every action.
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Rights are set module by module
Roles and permissions per module, rights per channel in the chat, reader, editor or owner on a Drive folder. A disabled account loses every access at the same instant, telephony included.
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Two-factor authentication and sessions
By app, security key or recovery codes. Open sessions are visible and revocable device by device. Sign-in through SSO is possible.
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Encrypted in transit
The interface runs on TLS 1.3, call media on SRTP. Audio and video in meetings are encrypted between each participant and the server. In the chat, end-to-end encryption is switched on room by room, with the keys on your devices.
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Every uploaded file is scanned
The antivirus checks everything that enters the Drive: a suspect file goes to quarantine. Sharing links expire and can be password-protected.
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Every action leaves a trace
Administration actions are written to a log that can be neither edited nor erased, with no screen to read it yet. The Drive keeps the access history of each document.
Continuity
When something goes down, here is what happens.
No platform is immune. What sets providers apart is what they have planned.
The customer's Internet link
You lose the interface, not your reachability
Calls switch to the backup numbers you chose, a mobile or another branch. A second link or a 4G dongle removes the problem.
A platform server
The second node takes over
Redundant architectures switch to the secondary node. On-premise, CMK BR gateways include that second node: if the first stops, calls keep going through.
A carrier's network
Calls take another route
We route calls to the backup numbers you chose, including mobiles on another carrier.
Switch telephony without missing a call.
We listen before we propose
Your numbers, your hours, who answers what: we start from your current setup.
We build in parallel
The new platform is tested on a dedicated number while the old one keeps running.
We switch over, and we train
Number porting or gradual forwarding, when you choose. Your teams get trained.
We stay reachable
Support answers in French and Arabic, and knows your setup.
Reversibility
Leaving should be as easy as arriving.
A platform that holds all your exchanges creates a dependency. We would rather make it reversible by contract than hope you never think about it.
Test it before signing: ask for a full export on the demo environment. You will see exactly what you would get back.
Straight answers about leaving| What you get back | In what form |
|---|---|
| Contacts and organizations | CSV export, any time, without asking |
| Tickets and histories | Structured export, with attachments |
| Messages and channels | Export per channel, timestamped |
| Call recordings | Encrypted archive, standard audio formats |
| Drive documents | Folder structure kept |
| Phone numbers | Outbound porting, paperwork handled by us |
Certifications
Check on CertipediaCertified ISO 27001 and ISO 9001. Check it in the register.
ISO/IEC 27001:2022
Information security
How your data is classified, protected and returned, audited by TÜV Rheinland.
ISO 9001:2015
Quality management
Written processes, checked and reviewed: what TÜV Rheinland comes to audit.
Does your IT team have questions?
Good. These are often the shortest meetings: we answer yes or no, and we write down what we cannot do.