Talk as a team, simply.
Text, voice message, photo or PDF: it all goes from the same field. A reaction is enough to say you've seen it.
Chat — Team chat connected to your CRM.
Groups, channels, direct messages and voice notes, on the web and the phone. A message becomes a ticket or a deal, and Koukou, your AI assistant, sums up what you missed.
#astrea-livraison
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The problem
The customer writes by email. The team talks on WhatsApp
Without Chat
- The customer's request is copied into a WhatsApp group.
- The ticket gets created later, in another tool.
- A decision from March means scrolling back through the thread.
- Everyone gets everything, so nobody reads it.
With Chat
- The customer's email is shared in the group.
- The message becomes a ticket from its menu.
- Search filters by author, group and date.
- Everyone sets their notifications, group by group.
Communicate
The whole team in one place, connected to your apps.
A direct message for one person, a group for a team. Chat also opens onto the other apps, and Koukou helps you reply.
Chat talks to your other apps.
A Drive file, a customer record or a call starts from the conversation. From its menu, a message becomes a ticket or an activity.
Koukou drafts the reply, you send it.
It suggests a reply: insert it as is or have it rephrased. A voice message arrives with its transcript.
What you send
Write, talk, film, attach a file.
Messages keep their formatting, voice notes read as text, documents open without a download.
Rich text
Instructions read right the first time.
Bold, colours, highlight, size, code, hidden text: messages keep their formatting, from web to phone.
- Bold, italic, strikethrough
- Colours and highlight
- Code snippets
- Hidden text
Voice and transcript
A 40-second voice note, read as text.
Record from the channel. One click under the voice note and AI transcribes it: handy in a meeting, when you can't listen.
- Recorded in the channel
- AI transcript
- Faster playback
- Read receipts
Video message
Record it, send it to the thread.
Record from your camera, right in the group. Pick a camera, mute the mic, start over if the take is wrong, then the video lands in the thread.
- Recorded in the group
- Camera choice
- Mic on or off
- Start the take over
Files and preview
Documents open without a download.
Photos, PDF, Word, Excel: everything opens in the viewer. Each group keeps its images, videos, audio, files and links, sorted and filtered.
- Photos, PDFs, Office files
- Built-in viewer
- Channel media
- Sort and filters
Organize
Direct, thread or channel: every exchange in its place.
Write to one person, or reply in a thread without interrupting the group. Instructions go out from a channel where only admins post. Each team has its own space, and clients join as guests.
Direct messages
In a direct message,
you see who's around.Available, in a call or offline: you know before you write. You also see when the other person is typing and when they've read it. Yesterday's call stays in the conversation, between two messages.
- Available, in a call, offline
- Typing indicator
- Their face under the message they read
- Calls in the conversation
Threads
The thread keeps
the side talk aside.A reply to a message goes into a thread, which opens in a panel next to the group. The group stays readable. Under the message, a link shows how many replies there are and who wrote them.
- Panel next to the group
- Reply count under the message
- Faces of the people who replied
- Formatting in replies
Channels
Monday's briefing
goes out on its own.In a channel, only admins post, so announcements don't get buried. A recurring instruction is scheduled once, for chosen days at a set time, and goes out even when nobody is signed in.
- Only admins post
- Scheduled or repeated sends
- Repeats with no end date
- All scheduled messages in one place
Spaces
One space per team
or per client.A space holds groups and channels. It gets its own “general” channel from the start. One click on its circle in the rail and the list only shows that space's conversations.
- Private space, invite only
- A “general” channel from day one
- Switch spaces in one click in the rail
Guests
Clients see
what you open to them.A client or partner joins a group as a guest, with a badge. They only see the conversations you add them to. They read messages from before they arrived only if you leave the history open.
- “Guest” badge
- History open or closed
- Guest account, limited access
- “Guests only” filter
Find
A decision from March, found without scrolling.
Search filters by person, conversation and date. Tag a topic with a hashtag, and keep an important message as a bookmark or pin it.
- Filters from:, in:, before:, after: in the search box
- A filtered list: unread, guests, archived
- A hashtag pulls a whole topic together
- Your bookmarks with a note, only you see them
- Pinned messages at the top of the group
Control
Everyone sets what they receive, the admin sets the rest.
Mentions reach the right person, a channel's settings fit in one panel, and Chat figures read without opening a single message.
@name or @all, four notification levels per group, mute and pause.
Koukou AI in Chat
Forty missed messages. Three lines to read.
Koukou summarises a channel over the period you choose, translates a message, turns a voice note into text and suggests a reply in the tone you want. Nothing is sent without your click.
- Catch me up: a summary of unread messages, the last hour or the week
- A message translated or summarised, under the original
- A voice note transcribed in one click
- The writing assistant fixes, improves and suggests a reply
- Koukou the assistant finds and opens a conversation for you
Link
Tickets and deals start in the conversation.
The client writes, the team discusses, then the message becomes a ticket or an opportunity without copy and paste. The contact card, the email, the file and the video call land in the same thread.
VideoThe meeting
starts from the group.- Started from the group
- “Join” card
- Recap in the thread
Shared emailThe customer's email,
read by the whole team.- Content in the thread
- Attachments shown
- Open in Mail
TicketA message
becomes a ticket.- Create or link
- Text carried over
- Ticket badge under the message
- Send to GLPI or Odoo
DealA request
becomes a deal.- Title, pipeline, stage
- Amount and currency
- Deal badge under the message
ContactThe client's card,
right in the thread.- Share in chat
- Contact card in the thread
- View record
DriveThe right file,
taken from the Drive.- Ten files at a time
- Large files to the Drive
- Document preview
Mobile
The same groups on iPhone and Android.
The Comunik Sphere app brings your groups, threads and files. Reply between two meetings, record a voice note, create a ticket.
All your conversations
The Unread, Messages, Groups and Channels filters sort the list. Your favourites stay on top.
The group, as on your desk
Photos, PDFs, mentions, reactions and threads: the web group, in your pocket.
A voice note without leaving the group
Record, pause, delete or send. Karim's voice note plays with its AI transcription.
A poll in one minute
Create it from the + button. Everyone votes from their phone and sees the result move.
A message becomes a ticket
Long-press the message, type a subject, and the ticket is created. The message stays linked to it.
Catch me up
Koukou sums up the messages you missed, over the period you pick. The summary can go into your reply.
Call from the conversation
The call button sits in the header. During the call, a banner stays on top and the conversation stays open.
Everything starts from the + button
Photo, document, voice, video, Drive file, poll, contact, event, ticket, opportunity or scheduled send.
When to use it?
Six use cases, one group every time.
On the dock, in customer service, in sales: the group where the topic comes up is also where it moves forward. Each card names the app that does the work.
LogisticsChat
The dock knows right away it's signed
The warehouse clerk posts a photo of the delivery note in the astrea-livraison group. The driver sees it, confirms and loads without a trip to the office.
ChatCustomer serviceComunik HelpDesk
A complaint no longer gets lost in the thread
The message menu creates the ticket. The message stays linked to it, and the group sees who opened it.
Comunik HelpDeskSalesComunik Business
The quote request lands in the pipeline
“Opportunity” on the message creates it in Finance, linked to the conversation. The sales rep has nothing to copy over.
Comunik BusinessExternal partnerChat
The carrier in the group, out of your inbox
They join the group with a “Guest” badge and only see the groups you add them to.
ChatRemote meetingVisio
The meeting starts in the group where it's discussed
The camera in the header starts the video call and invites the whole group. Once it ends, its card stays in the thread with the participant count.
VisioBack from leave
Koukou AI
Three days away, three lines to read
“Catch me up” summarizes the group's unread messages. You pick up where the team is.
Koukou AISovereignty
Your conversations stay where you decided.
Chat runs on the Comunik cloud, on a dedicated cloud in the country you choose, or on your own servers. Your admins hold the access, end-to-end encryption is set channel by channel, and statistics count messages without reading them.
- ISO/IEC 27001Information security
- ISO 9001Quality management
- Hosting of your choiceOur cloud, your country, on site
- End to endEncryption per channel
- Your adminsRoles, moderation, guests
- 2FA and SSOProtected sign-in
Hosted where you want
Comunik cloud, dedicated cloud in your country or on-premises install. The interface stays the same.
The three deployment modesControl, not just location
Your admins decide who joins, who posts and how long a message stays. A guest only sees their channels.
Administration and securityISO 27001 and ISO 9001 certified
Audited by TÜV Rheinland. Both certificates can be checked in the body's public register.
Check on Certipedia
The inventory
Everything inside, and what's missing.
What's in gray doesn't exist yet, or not everywhere (web or phone). We'd rather say so.
Not yet, or not everywhere
FAQ
What we're asked before leaving WhatsApp.
The answers, including when they say what's missing. Your question isn't here? Ask it during the demo.
Your team's groups, linked to your customers.
Create your first groups, invite the team, share a customer email there. Chat is included in Comunik KIT, Advanced plan.
