Shared inbox A marketing department
Private social messages land in the shared inbox, in the marketing department, next to customer service.
Calls reach the switchboard, social messages reach a phone, and nobody knows what the campaign triggered. Comunik gives each campaign its own number and puts messages in the customer service inbox.
A campaign
Four moments of a campaign, each in the app that holds it.
The billboard and the radio spot go out next week. Each has its own number, routed to the trained team, with its hours.
Comunik VOIP
What changes
Private social messages land in the shared inbox, in the marketing department, next to customer service.
Campaign visuals are shared with stores and reps, with the version history.
The launch, field feedback and customer service questions in one channel.
The apps
Thirty minutes with an advisor, on your numbers and networks.