Does Comunik Connect dial automatically?

No. Comunik Connect offers manual and preview dialing: the agent sees the record, then places the call. Progressive and predictive dialing are not available today. The next record, however, arrives on its own: the agent never searches for the next number.

Do agents need to install software?

No. The agent console, the floor view and campaign settings open in the browser. A computer and a headset are enough. There is no mobile app for contact center agents.

How does Connect avoid calling a contact who refused?

A number on the do-not-call list or a block list is never dialed. Calling hours are computed in the callee's time zone and attempts are capped per day and in total. A compliance report counts calls outside hours, blocked numbers and caps exceeded.

How is it different from Comunik VOIP telephony?

Telephony rings your phones: phone system, IVR, queues, call monitoring. Connect organizes the work of a call floor: campaigns, records, scripts, outcomes, compliance. Connect relies on Telephony; both are configured in the same console.

Can our client follow their campaign?

Yes. The client has their own read-only portal, without access to the rest of your center: their calls, the breakdown by outcome and by campaign, and a CSV export.

Is AI call analysis included?

No, Quality is an option. It includes scorecards, AI analysis of a recorded call and measurement of the agreement between the AI and your reviewers. Its price is set when quoting.

Comunik Connect — The contact center that fits in a browser.

Your agents move from record to record, script in view. Supervisors follow the floor live.

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Comunik Connect

Call sessionAmine T. · Business fiber campaignPreviewIn session · 02:1402:1502:1602:1702:1802:1902:2002:2102:2202:2302:2402:2502:2602:2702:2802:2902:3002:3102:3202:33

Prospect recordHMHatem MansourAtlas Distribution+33 •• ••• 418Sfax2nd attemptWithin the contact's calling hoursHistoryYesterday: no answerMonday: callback requested after 4 pmIndustryRetailBranches4SourceOctober trade show

Save & next call

Script

Hello, this is Amine from Comunik. You asked to be called back about fiber for your branches.

How many branches?12 to 52 to 5More than 5Current provider?Carrier ACarrier ACarrier BOtherContract ends?Within 3 monthsWithin 3 months3 to 12 monthsOver a year

Set the outcomeDisposition treeInterestedInterestedCall backNot interestedMeeting bookedMeeting bookedQuote to send

Trusted by

The problem

A spreadsheet for the lists, a notebook for callbacks.

Without Comunik Connect

The agent looks for the next number in an Excel file.
The call outcome ends up in a column nobody reads.
The supervisor walks the floor to see who is on a break.
A contact who said stop gets called again the next week.

With Comunik Connect

The next record arrives on its own, with its history and the script.
Logging the outcome takes one click.
The floor view shows who is calling, who is waiting, who is on a break.
The do-not-call list blocks the number before it is dialed.

The floor

Agents on headsets, customers on the line.

Every call has two faces. Connect keeps the agent's pace and calls the customer back at the right time.

The agent in session, the next call one click away.

They see their queues, today's numbers and who is waiting.

A promised callback is a callback made.

Callbacks wait in a queue, with their attempts counted.

Breaks are requested, the supervisor approves.

Coffee, lunch, meeting, training: each type has its own limit.

The floor view

The floor, live,
you step in on time.

Inbound, outbound, agents and files on one screen, in real time. One click on an agent to listen, whisper or join the call.

Waiting, answered, contact rate: the figures right now
Each agent and their status: on a call, on a break, available
Listen, whisper or barge into a call
Break requests approved by the supervisor

Phone system monitoring

Comunik Connect

Agents

Amine T.On a call02:1400:0000:0100:0200:0300:0400:0500:0600:0700:0800:09

Rim B.On a break06:30

Karim B.On a call00:48

Sonia L.Wrap-up00:12

Sofiane F.Available00:05

Hichem T.On a call04:02

Calls made612Contact rate38%Per hour96/hToday's goal34 / 5035 / 50

Call listsListLiveRemainingContactprospects-sfax461241%relance-mars211833%salon-octobre0312Paused

Activity log

Karim B. set "Meeting booked"

Mehdi J. is available

Sonia L. moved to wrap-up

Hichem T. finished a 4-minute call

Amine T.Business fiber campaignOn a call · 00:0000:0100:0200:0300:0400:0500:0600:0700:0800:09ListenListenWhisperBarge in

Campaigns

Campaigns within the rules,
no spreadsheets.

Files import from Excel, CSV or SFTP. The do-not-call list, calling hours and attempt caps apply before dialing.

Excel, CSV or SFTP import, with deduplication
Do-not-call list: the number is never dialed
Calling hours in the time zone of the person called
A compliance report: out of hours, blocked, caps exceeded

Quality, as an option

Every call scored,
AI listens with you.

The evaluator scores the call on a shared scorecard. The AI suggests its own score, and the gap between the two is measured.

Shared scorecards, criterion by criterion
AI analysis of a recorded call
Agreement between the AI and the evaluator, tracked over time
Disputes by the agent, calibration sessions

Data

Your contacts' data stays under control.

Everyone sees what their role allows, from supervisor to client.

Each supervisor follows their own scope: their groups, their campaigns.
The client who ordered the campaign sees results read-only.
Retention is configurable, and a person's data rights are handled from Connect.
Data hosted on the Comunik cloud, or on your own servers.

Certifications

Certified ISO 27001 and ISO 9001. Check it in the register.

Check on Certipedia

ISO/IEC 27001:2022
Information security
How your data is classified, protected and returned, audited by TÜV Rheinland.
ISO 9001:2015
Quality management
Written processes, checked and reviewed: what TÜV Rheinland comes to audit.