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By team · Customer service & support — A customer writes everywhere, one file.

They called yesterday, wrote on WhatsApp this morning, followed up by email at noon. Comunik brings voice and messages onto their record, opens a ticket with a deadline, and the supervisor hears the call that goes wrong.

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Customer service inbox6 unread
Nadia K.12:04One item is still missing.
WHWalid H.11:51I want to change plans
IFInès F.11:40A question about my bill
Assigned by department

A day in customer service

From the morning queue to the evening report.

Four moments of an ordinary day, each in the app that answers.

08:30

Four new tickets, seven open, one deadline at 3 h 12. The time left shows on every ticket: the team sees what is urgent.

Comunik HelpDesk

Comunik HelpDeskSearch everywhere…⌘K4073181
Tickets · Tier 1 support11 open
TCK_005112Incomplete order3 h 12
TCK_005108Address change5 h 40
TCK_005103Refund7 h 05
Time left on every ticket
09:15

14:30

17:00

What changes

Nobody duplicates a reply, no deadline is forgotten.

Copilot The suggested reply

Once AI is turned on by the administrator, Koukou reads the ticket history and suggests a reply. The agent reviews and sends.

Proof The recording, found

By number, agent or date: when the customer disputes, the call is there.

Satisfaction The rating after resolution

The customer rates the service once the ticket is resolved. The rating goes to the agent and the team.

The apps

What the agent opens, and what their manager reads.

The offers

The offers that carry these apps.

Bring a customer who writes everywhere, we'll show you one file.

Thirty minutes with an advisor, on your channels and deadlines.

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