A bubble, wherever you put it
Folded, the panel becomes a bubble. It stays in the corner you chose and rings when a call comes in.
WebPhone — Your desk phone, in your browser.
A panel that stays open on every page of Comunik Sphere. You call without leaving the record you're on, with nothing to install.
The panel
Four views, one click apart.
Dial pad
Type a name
or a number.Three digits are often enough to find a contact. Frequent calls stay above the keypad.
- Search from the keypad
- Frequent calls
- Speed dials
- Caller ID choice
- Do not disturb
- In-call keypad
Recent
Your latest calls,
with how they ended.Answered, missed, busy: each row says what happened. "See all" opens the call log.
- Outcome of each call
- Inbound or outbound
- Full call log
Contacts
Your directory,
in the same panel.Find a contact, a colleague or a company by name, number or extension, then call without changing page. Favorites have their own tab.
- Name, number or extension
- People and companies
- Favorites
Voicemail
Voicemail messages
play right there.Listen from the list, sort out the unread ones, keep what matters. Your greeting can be recorded from the browser.
- Play from the list
- Unread and saved
- Voicemail greeting
On a call
During the conversation, everything stays in the panel.
Mute, speaker, hold and keypad sit under the caller's photo. These four moves happen without hanging up.
Direct, the call goes straight away. Attended, you speak to the colleague first while the customer waits.
Live translation
Each person speaks their language, the other hears it in theirs.
You speak French, the other person hears you in their language. Turned on with your translation provider.
Display
It rings on the page you are on.
The WebPhone stays open from one page to the next and comes to the front when a call arrives.
A panel, at the right size
Unfolded, it moves by its bar and switches from compact to large.
A pill, during the call
During a call, the timer and controls move into the top bar.
Settings
Everyone sets up their own line,
without asking the admin.
Mic, ringtone, voicemail and forwarding are set in the panel. The administrator keeps control of call recording.
- Microphone, speaker and echo test
- Voicemail box and greeting
- On-demand recording
- Forward always, when busy, on no answer
- Second-call ringtone
- Full-screen call or discreet alert
Inventory
Everything the WebPhone does.
What exists is checked. What is missing, or only works under a condition, is written in gray.
Not yet, or under a condition
Calling
- Dial pad that searches your contacts
- Frequent calls and speed dials
- Choice of caller ID
- One-click do not disturb
- Keyboard shortcuts: open, answer, hang up, mute, hold, transfer
- Live-translation call, with a translation provider enabled
- Translated calls from the mobile app
On a call
- Mute, hold, speaker, keypad tones
- Blind or attended transfer, three-way merge
- Conference with colleagues, contacts or outside numbers
- Call waiting, with its own ringtone
- Call parking and retrieval
- Pick up a colleague's call
- On-demand recording, depending on your rights
- Video and screen sharing between Comunik Sphere users
After the call
- Call wrap-up: note and labels
- Ticket or opportunity opened during the call, fields filled in
- Pick the call up on the mobile app
- Transcript and summary by Koukou, call by call
- Automatic transcript of every call
Settings and limits
- Forwarding: always, when busy, on no answer
- Voicemail box, greeting, count of new messages
- Ringtones, incoming-call display, echo test
- Ringing with the tab closed: browser notifications are off by default
- Decline a call with a message
- Voicemail PIN
Questions
What people ask us about the WebPhone.
The answers stick to what the platform does today.
Comunik VOIP
The WebPhone is one handset. Here is the rest of the phone system.
Comunik VOIP
Back to the business phone page: the phone system, the console and the devices.
The phone system
Numbers, ring groups, queues and opening hours, set in the console.
The IVR
The "press 1, press 2" menu, built block by block.
The call log
Every call with its outcome, its recording and the contact record.
Monitoring
Queues, agents and calls in progress, live.
The mobile app
The same extension rings on your phone, even when it is locked.
SIP trunks and numbers
Your carriers, your numbers, and the route of every outbound call.
Servers and provisioning
Your IP phone fleet, configured from the console.
IP phones
Seven models, from the spare handset to the three-screen reception phone.
See the WebPhone on a real line.
We show you the panel on a live call, with a transfer and a conference, then we look together at how to connect your numbers.
