Three forwarding rules
Immediate, when busy, no answer: to an extension, a number, a queue or voicemail.
Mobile app — Your extension rings in your pocket.
Your extension rings on your phone, even when it's locked. The people you call see the company number.
On the phone
A call on mobile, from the first ring to the transfer.
Take calls, make them, switch the audio, hand over to a colleague.
It rings, even when locked
The system call screen on iPhone, full screen on Android. You can also answer with a message.
The keypad knows your colleagues
Three digits of an extension are enough to find a colleague. The call can also start as video.
Sound where you want it
Phone, speaker, Bluetooth or headset: switch the output during the call.
Transfer without hanging up
Direct, or attended: you speak to the colleague first, then hand the call over.
Call handoff
Answered at your desk, finished on the street.
A call taken at the desk or in the browser can be picked up on the mobile, without hanging up.
After the call
The call is over, the follow-up happens right there.
Every call has its record in the app: the recording, what Koukou made of it, what you noted.
The call page
Duration, ringing, talk time
The three durations, the direction and the outcome, then the call's route.
- Comunik VOIP
Koukou
Transcribe, then analyze
Transcribe gives the text per speaker. Analyse draws the summary, the next steps and the sentiment from it.
Koukou AI
Qualify
A note and labels
After an answered call, a window offers a note, tags or a reminder. It can be turned off in the settings.
- Comunik VOIP
Ticket
The ticket stays on the call
A ticket opened during the call shows on its line in Recent, with its number.
Comunik HelpDesk
Settings
Set from the phone, without waiting for a computer.
Your line settings live in the app, in the same place as your calls.
Your voicemail box
Ring time, the message attached to the email, a greeting recorded on the mic.
Getting notified
Missed call, transcript ready, voicemail: everyone picks their channels.
Your line status
Extension connected, video, mic and notifications: the line's status on one screen.
Statistics
Your call figures
in the same app.
Your team's figures or your own over 7, 30 or 90 days, next to messages and emails.
- Team or my figures
- Over 7, 30 or 90 days
- Answer rate
- Average duration and wait
- Call curve
- Messages and email alongside
Inventory
Everything the app does.
The user side of the phone system is on the phone. What is missing is written in gray.
Not on the phone yet
Receiving
- Rings with the screen locked and the app closed
- Answer, decline, or reply with a message
- Answer a video call with audio only
- Up to four lines at once
- Origin shown: transfer from a colleague, video invitation
- On Android, a check of the settings that stop the phone ringing
On a call
- Audio output: phone, speaker, Bluetooth, headset
- Mute, hold, keypad
- Blind or attended transfer
- Conference: participants, mute all, remove someone
- Video, camera flipped or turned off
- On-demand recording, depending on your rights
- Ticket opened during the call
- Banner and floating window during the call
- Three-way merge
- Live translation
After the call
- Call page and step-by-step path
- Transcript and analysis by Koukou, call by call
- Automatic transcription of every call
- Search across transcripts
- Note, labels and qualification
- Calendar activity linked to the call
- Voicemail: play from the list and call back
- Pick up a call answered on another device
Settings
- Forwarding always, when busy, on no answer
- Voicemail box and greeting
- Sounds and notifications per event
- Do not disturb, from your presence
- Queue sign-in and pause, with a reason
- Team and personal statistics
- Phone system administration: in the browser only
- Ringtone choice and echo test
- Voicemail PIN
Questions
What people ask us about the app.
The answers stick to what the app does today.
Comunik VOIP
The mobile is one handset. Here is the rest of the phone system.
Comunik VOIP
Back to the business phone page: the phone system, the console and the devices.
The phone system
Numbers, ring groups, queues and opening hours, set in the console.
The IVR
The "press 1, press 2" menu, built block by block.
The call log
Every call with its outcome, its recording and the contact record.
Monitoring
Queues, agents and calls in progress, live.
The WebPhone
Your extension in the browser, open on every page.
SIP trunks and numbers
Your carriers, your numbers, and the route of every outbound call.
Servers and provisioning
Your IP phone fleet, configured from the console.
IP phones
Seven models, from the spare handset to the three-screen reception phone.
Try the app on your own extension.
We install the app with you, then call your extension to check that it rings, even when the phone is locked.
