What does Comunik CRM include?

HelpDesk for support, Socials Inbox for WhatsApp and social networks, Business for deals, quotes and invoices, plus Projects, Campaigns and Appointment Booking. Each app has its own page with the details of what it does.

Do I have to take everything?

No. HelpDesk, Socials Inbox and Business are added to your plan one at a time. Start with the one that fits your need, and add the others when your team needs them.

Do the apps share the same contacts?

Yes. They all read the Comunik Sphere directory. A conversation, a ticket, a deal or an appointment links to the same contact, and the history is on their record.

Can I call a customer from the CRM?

Yes. The Comunik Sphere phone system is built in: a call starts from the contact's record, without switching tools.

How much does Comunik CRM cost?

Each add-on has its own price per user per month, shown above and on the pricing page. It is added to your Comunik KIT plan, with the same volume discounts.

Comunik CRM — From the first message to the invoice, one customer record.

Comunik CRM brings together HelpDesk, Socials Inbox, Business, Projects, Campaigns and Appointment Booking. Every app opens the same directory record, with the phone system of Comunik Sphere.

Request a demo

Socials Inbox

Conversations24

Nadia Kraiem09:58The driver has to leave before 11 am, or we lose the pickup slot in Radès.Got it, thanks! The truck can load 🙏

IFInes Fourati09:47Here's the tracking screenshot, just in case.2HSHedi Sassi09:27One last thing: he can leave the parcel with the caretaker.YTYasmine Touati09:10Can you confirm the customs slot?

Nadia KraiemWhatsApp · via Customer serviceTCK_004821DeliveryOpenResolved

Today

Hello, the driver has been at dock 2 since 8:40.

They're asking for the release slip for pallet 3 before loading.

The driver has to leave before 11 am, or we lose the pickup slot in Radès.

Converted to ticket

Hello Nadia, the signed release note goes out by email in ten minutes. The driver can move to dock 2.

Got it, thanks! The truck can load 🙏

Koukou· Suggested repliesConfidence: 94%

Hello Nadia, the signed release note goes out by email in ten minutes. The driver can move to dock 2.

EditApprove and insert

Koukou

Write a message… (@ to mention)

Converted to ticket · TCK_004821Reply sent on WhatsApp

Conversation info

Nadia KraiemWhatsApp · via Customer service

Assignment

Agent

Mehdi Jouini

DepartmentLogistics

The customer writes on WhatsApp, the quote comes out of a spreadsheet.

Without Comunik CRM

Messages land in several messaging apps, and nobody knows who is answering.
Requests are tracked by email, with no deadline and no owner.
Quotes are put together in a spreadsheet, far from the customer's history.
Appointments are taken over the phone and written down by hand.

With Comunik CRM

WhatsApp, Messenger, Instagram and your website chat land in one inbox.
Every request becomes a ticket, with a deadline and an owner.
Each deal moves through a pipeline, all the way to the quote and the invoice.
Customers book their own slot on your booking page.

The apps

Support, sales, and everything that connects them.

Day to day

One team, one app, the same customer for all.

The conversation, the ticket, the deal and the appointment all link to the contact in the directory.

Socials Inbox one inbox for every channel.

Every conversation has an owner, whatever the channel.

HelpDesk deadlines in plain sight.

Tickets created, resolved, and SLAs missed, by agent and by channel.

Appointment Booking the customer picks the slot.

They book on your public page and get a confirmation.

AppointmentsTo: Yasmine GharbiSent

Your appointment is confirmed: Thursday 3 December at 15:00

Hello Yasmine Gharbi, Your demo appointment is confirmed for Thursday 3 December at 15:00. Expected duration: 30 minutes.

Your appointment has been moved: Friday 4 December at 10:00

Hello Yasmine Gharbi, Your demo appointment has been moved to Friday 4 December at 10:00. Expected duration: 30 minutes.

Calendar invitation

Old slot removed

Calendar

Thu 3 Dec

Appointment15:00

Fri 4 Dec

Appointment10:00

Support

The WhatsApp message becomes a ticket, with nothing to copy over.

The whole conversation, or a single message, becomes a HelpDesk ticket. The ticket and the conversation stay linked.

A ticket created from the conversation, with its reference.
The link stays between the ticket and the original thread.
The customer recognised, whatever the channel.
A deadline to meet, and an alert when it is missed.

See HelpDesk

Sales

A pipeline the whole team reads the same way.

Each stage carries its probability and its total. Moving a card updates the forecast, and the quote and invoice pick up the customer with no retyping.